Course Description:
This course focuses on the critical process of identifying and understanding patient pain points to enhance healthcare experiences and outcomes. Participants will learn effective techniques and methodologies for uncovering patient needs, preferences, and challenges through active listening, empathy, and observation. Through case studies, role-playing exercises, and practical applications, participants will develop the skills and insights necessary to identify pain points, prioritize areas for improvement, and implement patient- centered solutions in healthcare settings.
Price: $2,200